Shopping on board is a traditional, enjoyable and meaningful part of the journey. Therefore, by offering a high-quality product, we would like to ensure our customers avoid disappointment if a purchase is found to be defective. If you happen to buy a substandard product, you can return it.
Defective products can be exchanged at shops on all Viking Line ships. Refunds can be obtained on board or via the feedback service upon presentation of the purchase receipt.
Please contact us as soon as possible, but no later than two months from the date of purchase. Defective goods are also accepted by post:
Kundretur / Asiakaspalautus
Viking Line Abp
Contract number: 999922
PB 166
AX-22101 Mariehamn
Åland, Finland