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Cancellation conditions (1)

Your confirmation specifies the terms and conditions applicable to your booking. When altering the details of your booking, the terms and conditions of your reservation may be subject to change. The most recent version of the confirmation shall prevail.

These conditions apply to all reservations containing 1–30 people, provided none of the criteria under cancellation conditions (2) are met.

How do I modify or cancel my trip?

If it is not possible to proceed with your booked journey for any reason, you must modify or cancel your booking as soon as possible. This can be done through:

Trips that are not fully paid by the due date specified in the booking confirmation will be cancelled.

How much does it cost to modify or cancel a booking?

When such a trip is modified or cancelled, a cancellation fee is subject to the following conditions:

Cancellation Cancellation fee
More than 30 days before the trip No fee
30–15 days before the trip A fee of 10% of the total cancelled part, subject to a minimum of EUR 20 or SEK 200
14–1 day before the trip 25% of the total cancelled part, subject to a minimum of EUR 20 or SEK 200
Less than 24 hours before the trip 95% of the total cancelled part, subject to a minimum of EUR 20 or SEK 200

If the trip includes a holiday cottage rental, a cancellation fee is subject to the following conditions:

Cancellation Cancellation fee
More than 41 days before the trip Administrative costs
41–21 days before the trip A fee of 25% of the total cancelled part
20–8 days before the trip 50% of the total cancelled part
7–3 days before the trip 75% of the total cancelled part
Less than 72 hours before the trip 95% of the total cancelled part
  • Changes can be made to an existing booking without the need for complete cancellation.
  • Handling fees and cancellation cover are non-refundable.
  • Please note that different refund conditions may apply to charters and trips that include tickets for theatre and opera performances, concerts and other events.
  • If the booking includes a connection with a bus service, the departure time is calculated from the moment the bus departs.
  • Refund amounts of less than EUR 20 or SEK 200 will not be paid but will be reserved in the passenger's booking for 12 months and can be used for a new trip within 12 months.
  • If your trip with Viking Line is part of a larger package or arranged by one of our partners or associates, please contact the responsible party directly regarding their payment and refund terms.

Special terms for the Helsinki–Tallinn v.v. route

  • Tickets for route traffic can be modified or cancelled without incurring additional charges up to 24 hours before departure. This exception does not apply to cruises and other types of travel.
  • If the booking is modified or cancelled less than 24 hours before departure, 95% of the trip price will be charged.

  • What applies if I have cancellation cover?

    If you have purchased cancellation cover, the cancellation fee does not apply when you cancel:

    • No later than 24 hours before the trip, or
    • No later than 3 hours before the trip for route traffic on the Helsinki–Tallinn v.v. route

    Please note that the cost of cancellation cover is non-refundable, regardless of when it was paid.

  • What applies when I modify my trip?

    • Changes to a trip include, for example:
      • Changing the date, route or itinerary
      • Changing the number of tourists or meals
      • Changing a vehicle type
    • Changes made less than 24 hours before departure are treated as a cancellation of the original trip and are subject to the cancellation fees.
    • If you change to a higher-priced trip, no cancellation fee will be charged, provided that the change is made more than 24 hours before the trip.
    • If you change to a lower-priced trip and request a refund, the cancellation fee will apply.
    • For changes made less than 24 hours before the trip, the same fees apply as for cancellations.

  • If the first part of the trip is not used

    • If the first part of the journey is cancelled or goes unused, Viking Line shall also cancel the return trip. This also applies to cruises. Refunds are made in accordance with the cancellation conditions.
    • If the trip has already commenced, no refunds will be provided.

  • What is non-refundable?

    The following are non-refundable:

    • Handling, service and booking fees
    • Cancellation cover
    • Refund amounts of less than EUR 20 or SEK 200 will be reserved in the passenger's booking for 12 months and can be used for a new trip within 12 months

    Please note that different refund conditions may apply to charters and trips that include tickets for theatre and opera performances, concerts and other events.

  • Deposit instead of a refund

    As an alternative to refunding amounts for a cancelled trip, you may choose to deposit the funds at no cost in order to book a new trip. 

    The deposit:

    • Can be used for a new trip within 12 months from the date of cancellation
    • Cannot be transferred to another person
    • Will be reduced by any handling fees and the cost of cancellation cover

    You can use the deposited funds to make a new booking by providing the cancelled booking number in the 'My Booking' section or by contacting our Customer Service. Also, be aware that the deposited funds will expire if not used within 12 months.

    If your trip with Viking Line is part of a larger package or arranged by one of our partners or associates, please contact the responsible party directly regarding their payment and refund terms.

  • How do I request a refund?

    An application for reimbursement due to trip cancellation can be submitted either online at the time of cancellation or later through the 'My Booking' section.

    To receive a refund:

    • The trip must have been booked directly with Viking Line
    • The trip must have been paid to Viking Line
    • The entire booking must have been cancelled

    If you have cancelled only part of the trip, please contact our Customer Service.

    To process the refund, please provide the booking number and your bank details, such as the IBAN account number and BIC/SWIFT code.

    Please keep in mind:

    • Unclaimed refunds cannot be transferred to another person.
    • If the trip was paid for with a card, the refund will be processed back to the same card used for payment after submitting the refund application.
    • If the trip was paid for at a travel agency, the refund will be processed at the travel agency where the trip was purchased.
    • If your trip with Viking Line is part of a larger package or arranged by one of our partners or associates, please contact the responsible party directly regarding their payment and refund terms.