If you wish to cancel or amend your booking, please refer to the terms and conditions outlined below. Additionally, you have the option to modify the number of passengers, cabin type or travel date. Changes can be made to an existing booking without the need for complete cancellation.
Cancellation/amendment terms and refunds
If it is not possible to proceed with your booked journey for any reason, you must cancel or alter your booking as soon as possible. This can be done online through the 'My Booking' section or via our Customer Service, depending on the cancellation conditions.
If modifying your booking results in an increase in cost, the balance must be paid. Unfortunately, changing the rate for a paid booking is not possible. If the journey is not fully paid by the payment date specified in the booking confirmation, it will be subject to cancellation. If the first part of the journey is cancelled or goes unused, Viking Line reserves the right to cancel the return trip.
Modifying your journey involves changes to the date, route, number of tourists, places for vehicles, etc.
Cancellation conditions
Your confirmation specifies the terms and conditions applicable to your booking. When altering the details of your booking, the terms and conditions of your reservation may be subject to change. The most recent version of the confirmation shall prevail.
Conditions (1)
Apply to reservations:
- All bookings containing 1–30 people, provided none of the criteria under Conditions (2) are met
Conditions (2)
Apply to reservations:
- Bookings for more than 30 people
- Conference services
- Bookings paid by invoice
- Companies with annual agreements
- Bookings containing more than 5 hotel rooms
Refund
When cancelling a paid booking, you can choose to receive a refund or put the amount towards a ticket on another day or route. Refunds are made upon receipt and depend on the working times of banks. The booking must be cancelled before applying for a refund. Refunds are made based on the cancellation conditions.
A refund request can be lodged by accessing the 'My Booking' section. To request a refund, the journey must have been booked and paid for directly with Viking Line. If you have only cancelled certain services of the journey, please get in touch with our Customer Service.
If the tickets were purchased through a travel agency, you must contact the travel agency for a refund.
Refunds will be processed back to the same credit card or bank account used for payment at the time of booking. Please allow up to five banking days for the approved refund to appear in your account.