Upon check-in, each passenger, including children, must present a valid travel document — a passport or a national identity card, depending on the citizenship. If the passenger does not have the appropriate documents or refuses to present them, we have the right to refuse check-in and boarding.
Check-in at harbour
Upon check-in, an electronic ticket/booking number also has to be presented. In addition, gift cards should be presented if these are required for the trip.
You will receive boarding cards and coupons for additional services if you have booked these. Do not lose these documents — without these, you cannot get on board, and the cost of the trip in this case is not refundable. Boarding cards and coupons are only valid for the sailing for which you have purchased a ticket.
The reservations of passengers and vehicles who haven't checked in at the harbour will be automatically cancelled. If the outbound journey is not checked in at the harbour, the homebound journey will also be cancelled. The condition also applies to cruises. Unfortunately, in such cases, we cannot refund the cost of the trip.
Check-in and boarding
Check-in starts approximately 1 hour and 30 minutes before the departure time.
- Passengers travelling without a car must be at the harbour at least 30 minutes before the departure time; in Tallinn — 45 minutes.
- If you are travelling with a vehicle, please arrive at the harbour in good time.
- Passengers travelling with vehicles must check in at the harbour and be ready for loading at least 30 minutes before the departure time; in Tallinn — 45 minutes. A vehicle with a height of more than 2.40 m — 45 minutes before the departure time.
- During the night, vehicle check-in for the Mariehamn–Stockholm sailing is conducted inside the terminal building.
- When booking the 'Pole position' service, a car must be checked in and ready for loading at least 45 minutes before the departure time.
- When booking the 'Late check-in' service, a car must be checked in and ready for loading at least 20 minutes before the departure time.
- Terminal staff will need to measure your vehicle and check the dimensions that you indicated in your reservation.
For check-in, you will need travel documents and documents for the vehicle. Please remember that access to the car deck is prohibited during the voyage, so do not forget your belongings in the car.
Check-in and boarding close 20 minutes before the departure time. Check-in and boarding times also apply to cruise passengers. Unfortunately, we cannot wait for late passengers or compensate for the ticket prices. Please do not be late for your sailing.
Check-in online
For certain journeys, you can check in online. If available, you'll get a text message with a check-in link before departure. Just click on the link, then select 'Check-in' and you're all set to head straight to the gate.
Your boarding card will be accessible through the link for the duration of your trip.
Self-service check-in
Self-service check-in machines can be used by all passengers without vehicles. Check-in opens 2 hours before the departure time.
Self-service check-in is possible for any sailing if the ticket has already been paid. To proceed with the check-in and receive a boarding card and coupons for any additional booked services, you will need a booking number or a QR code. Our staff are on hand to assist you if required.
In these cases, you have to check in at the counter:
- The booking is not paid
- There is a voucher or gift card used in the booking that must be presented at the check-in counter
- The booking includes a vehicle
- Passenger information is incomplete
- You are part of a travel group (starting from 20 passengers)
- You are a truck or bus driver
Service fee for check-in at the counter
A EUR 5/SEK 50 service fee per check-in applies for check-in at the counter at the harbour terminals in Stockholm, Turku, Helsinki, Tallinn, Mariehamn and Långnäs. You can use the self-service check-in machines at the terminal without paying the fee.
For some sailings, online check-in is also available. If online check-in is possible, you will receive an SMS with a link before departure. Simply follow the link to complete check-in and proceed directly to the gate. Your boarding card and any coupons will be accessible via the link throughout your journey.
The fee does not apply to bookings that include a vehicle, passengers with disabilities or reduced mobility, bookings for 10 or more people, bookings that cannot be checked in at a self-service check-in machine or online, or in case of technical issues with the machines or online check-in.