Ticket payment terms

1. Choose a travel type, cabin type, travel date and additional services.
2. Fill in the booking form.
3. Select bank/credit card as the payment method.
4. Re-check your order.
5. On the payment page, enter the card number, expiration date, holder's name and three-digit security code. Payments are safe and confidential, as all data are encrypted and transmitted via a special SSL protocol. Your travel may also be paid for by a friend or relative: the payer's name does not have to match the name of the person specified in the booking. After payment, you will receive an electronic ticket. The reservation can be paid online with VISA, MasterCard, American Express, Diners Club, Maestro, Masterpass bank cards or PayPal.
6. After payment, you will receive an electronic ticket. When checking in at the harbour terminal, you will need to present your ticket and valid travel documents.

You can also pay for tickets already booked online through the system. Once you have entered the booking number, along with the contact person's first and surname, proceed from step 3.

The tickets can also be purchased at our Travel Shops and harbour terminals. When paying for the tickets, a handling fee is charged:

• Harbours in Finland: €7/booking
• Harbour in Stockholm: €7/booking
• Travel Shop and harbours on the Åland Islands: €5/booking
• Harbour in Tallinn (only if the ticket is paid during check-in): €7/booking

The voyage shall be paid no later than 30 days before departure. If the booking is made later, then the voyage is paid immediately in full. For some packages, additional payment terms may apply as specified in the booking confirmation. If you are booking additional services, please check the cost and cancellation deadline when placing your reservation. Some of our partners establish their own terms of payment for the reservation.

Be sure to comply with the payment deadline indicated in your booking. All bookings not paid for in a timely manner are subject to cancellation.

We provide helpful cancellation cover. If you cancel no later than 3–24* hours before departure, we will refund you the full reservation price.

Price

• 1–9 passengers: from €6.10/booking
• 10–30 passengers: 12% of the booking value

Conditions

• Cancellation cover can only be included on an unpaid reservation, not on a partly or fully paid reservation.
• Cancellation cover is not available for groups of over 30 people or for groups with conference facilities.
• Cancellation cover is not available for reservations that include the booking of cottages in Åland.
• The costs of additional services (e.g. the handling fee for payment in the Travel Shop) as well as the cost of cover are not refunded in the event of cancellation.

* A deadline for route traffic on the Helsinki–Tallinn v.v. route is 3 hours if the booking does not include a hotel. A deadline for other types of travel is 24 hours.