Booking terms

When booking tickets, be prepared to indicate:

• the names and surnames of all passengers in Latin letters, as stated on
• their travel documents
• gender of passengers
• their dates of birth
• citizenship of all passengers
• email address
• phone number

If you or those travelling with you have special health needs, please let us know.

You can pay for your ticket online. How to do this is described in detail in the 'Ticket payment terms' section. In addition, tickets can be paid for at our Travel Shops and at the harbours. In this case, there will be a handling fee:

• Harbours in Finland: €7/booking
• Harbour in Stockholm: €7/booking
• Travel Shop and harbours on the Åland Islands: €5/booking
• Harbour in Tallinn (only if the ticket is paid during check-in): €7/booking

Be sure to check the due date; it is indicated in your booking confirmation. All unpaid reservations will be cancelled.

The customer is obliged to comply with all the conditions of the selected fare when booking a journey. Unfortunately, we cannot be held responsible for non-compliance with the conditions and, in such cases, you will have to pay the difference in the price of transportation. Viking Line has the right to change the booking so that the travel conditions and fare match or to cancel the booking. We cannot be held liable for, and unfortunately reimburse, additional expenses if a passenger misses the sailing due to an incorrect booking.

Should you wish to change the number of passengers, cabin type or travel date after booking the voyage, this can be done online, by phone or by email, according to the cancellation conditions. To do this, you will need to provide the name of the contact person for whom the reservation was made and the booking number. Changes can be made to an already created reservation; the complete cancellation of the booking is not needed. If, as a result of the change in the booking, there is an upward difference in the cost, this must be settled. Unfortunately, it is not possible to change the offer or offer code in the paid reservation.

When making a reservation for a vehicle, you will need to provide its exact length and height, as well as information about the cargo, if there is any. The registration number of the car must also be indicated.

Remember that during check-in at the harbour, our staff will measure your vehicle, and if it turns out to be more than you indicated, you will have to pay the difference according to the price list valid at that time. Unfortunately, we cannot guarantee that a vehicle will be taken on board if its dimensions do not match those indicated in the booking.