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Request: passengers with reduced mobility

Our staff in the sales offices, harbour terminals and on board are available to provide all necessary assistance to passengers with reduced mobility. If you need assistance during embarking and disembarking or if you need a parking spot for a car by the lift, please let us know by submitting a request no later than 48 hours before the sailing.

Filling out an application is a request for an individual passenger.

Fields marked with an asterisk (*) are required.

Contact details

Assistance

Select the services you need

We do not provide a wheelchair during the sailing.

Sailings

Select the sailings on which you need the above services

Boarding and disembarkation times
— Outbound: disembarkation immediately after arrival
— Homebound: boarding one hour before departure time

Waiting time may occur during boarding. Possible waiting time during disembarkation may be up to 30 minutes after ship’s arrival.

Additional information

We must receive the form no later than 48 hours before the sailing. You will receive additional instructions after confirmation of the request. We will endeavour to reply within 24 hours.