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Insurance

We take responsibility for travel and carriage in accordance with the legal conditions of carriage.

If you are worried about possible damage, we recommend that you take out travel insurance. The policy can be obtained through any insurance company that meets your needs. Passengers are independently responsible for arranging insurance and for ensuring that the insurance covers all necessary circumstances, such as in the event of cancellation of a trip. When entering a Schengen country, passengers must be prepared for insurance policy checks at the border.

Cancellation cover

We provide helpful cancellation cover. If you cancel no later than 3–24* hours before departure, we will refund you the full reservation price.

Price

  • 1–9 passengers: from €6.10/booking
  • 10–30 passengers: 12% of the booking value

Conditions

  • Cancellation cover can only be included on an unpaid reservation, not on a partly or fully paid reservation.
  • Cancellation cover is not available for groups of over 30 people or for groups with conference facilities.
  • Cancellation cover is not available for reservations that include the booking of cottages in Åland.
  • The costs of additional services (e.g. the handling fee for payment in the Travel Shop) as well as the cost of cover are not refunded in the event of cancellation.

* A deadline for route traffic on the Helsinki–Tallinn v.v. route is 3 hours if the booking does not include a hotel. A deadline for other types of travel is 24 hours.