We appreciate any comments that help us improve our service. We welcome all constructive comments, so do not hesitate to contact us! All employees of Viking Line are responsible for high-quality service, i.e., everything you experience while taking a voyage with us.
Feedback
We kindly ask you at all times to indicate your booking number and/or other additional voyage details, as these will speed up the process. Contact us as soon as possible, but no later than two months after the voyage day. You can leave your comments using the online forms.
Should you have any complaints about the service quality while on-board, please contact our on-board personnel. We will endeavour to rectify and improve on the spot. In case you face problems at the harbour or in a hotel, please contact the administrator immediately. If you are not 100% satisfied with the cleanliness of your cabin or its equipment, please consult the ship reception desk. Any compensation may be granted only if this defect or damage has been detected by our employees during the voyage.
Consumer disputes
If you are dissatisfied with Viking Line's decision in respect of your complaint, or if we have failed to reach a mutual agreement, a dispute may arise. In order to settle it (out-of-court), you may resort to the Consumer Disputes Board. We actively participate in the process of dispute settlement and follow all the Commission's recommendations.
Consumer Authority: www.kkv.fi.