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Conditions for the availability of vessels

Assistance and accompaniment

  • Our staff at travel shops, terminals and on ships are trained to assist passengers with reduced mobility*. If necessary, we will help you embark, disembark and move about on board.
  • If you require assistance, please let us know when booking your tickets or no later than 48 hours before sailing. You must arrive at the terminal for check-in no later than 1 hour before sailing. There is a designated area marked with the ISA symbol in each terminal, where our designated staff member will be waiting for you, ready to assist.
  • If you need constant care, you must be accompanied by a personal assistant.
  • If you fail to inform about your need for assistance in a timely manner, we may take reasonable steps to assist a passenger with reduced mobility so that the passenger can confidently embark, disembark and move about on board.
  • When booking a trip, a passenger with reduced mobility must indicate personal special needs.
  • Our staff in the sales offices, terminals and on board are trained to best serve and assist passengers with reduced mobility*.

Ships, terminals and safety

  • When designing, constructing and renovating Viking Line ships and terminals, IMO recommendations and regulations on the availability of premises for disabled persons are taken into account.
  • When designing new terminals and renovating existing ones, the regulations on the availability for the disabled, as well as the recommendations contained in the current building legislation, are taken into account.
  • When planning safety in terminals and on board, we strive to pay special attention to passengers with reduced mobility.
  • If safe embarking, disembarking and travelling by ship is not possible for a passenger with special needs, we reserve the right not to accept such an order.
  • For your safety, we may require a personal assistant to accompany you throughout your trip.
  • If we do not accept the order, we will try to help you choose another travel option.

Information

  • All the necessary information on the travel of passengers with reduced mobility can be found in this section. In harbour terminals, travel shops and at the reception desk on board, you can get information on the availability of ships that suit you, including in large print or braille.
  • Throughout the trip, in the terminals and on board the ship, passengers are provided with a sufficient amount of information on the trip in a form that is convenient for them. On board the ship, information can be obtained at the reception desk.
  • We will definitely consider complaints and suggestions from passengers.

Terminals and embarkation

  • Each terminal has a special parking spot for passengers with reduced mobility. We provide free access to the harbour terminal.
  • In the harbour terminals, there are places marked with the ISA symbol, where a passenger in need of assistance will be met by staff. These desks are equipped with a call/telephone button.
  • We strive to provide each harbour terminal with at least one check-in desk for passengers with reduced mobility. Such places are marked with the international wheelchair symbol — ISA.
  • We strive to have at least one desk with an audio amplifier, both in the harbour terminal and on board at the reception desk. The desk is marked with a T symbol.
  • We try to provide the information in a format that meets the needs of the passenger.
  • The transfer from the terminal to the vessel is safe and accessible for passengers with reduced mobility.
  • On the car deck, the transport of passengers with special needs is parked by the lift, and there is enough space around the car. Our crew is ready to assist you on the car deck.

On board when travelling

  • We strive to provide passengers with reduced mobility with unimpeded access to all spaces on the ship.
  • We always try to take into account the individual needs of passengers and provide a comfortable and safe trip.
  • There are specially equipped cabins for passengers with reduced mobility on each Viking Line ship.
  • Guide dogs are allowed access to all spaces on board except saunas, spa facilities and cabins for passengers with allergies.
  • If you are accompanied by an assistant, we will try to provide cabins next to each other. Be sure to advise us of your special needs when booking your tickets.
  • We have spare wheelchairs on board the ships for emergencies.

Disembarkation from the ship

  • We can help disabled passengers disembark from the ship to the terminal. Please let us know if you need assistance at least 48 hours before sailing. Upon arrival at your destination, contact the ship's reception desk.

* Passengers with reduced mobility are people whose ability to move is temporarily or permanently limited, which leads to difficulties in using public transport. Disabilities can be of a sensory or motor nature and the result of impaired orientation, old age, visual or hearing impairment, or other types of disabilities.