General conditions of carriage
The carrier reserves the right to alter timetables and prices, including suspending trips, for any reason whatsoever without prior notice.
Delays caused by severe weather conditions and other circumstances in the nature of force majeure are not the liability of the carrier.
A trip booked as cruise can not be used as route travel. Thus it is not possible to use only the outward or the return journey with a cruise booking. If the cruise passenger is not traveling on the outward journey, the return journey is automatically cancelled.
General conditions of carriage of passengers and luggage
The shipping company reserves the right to refuse transport of passengers who may cause the shipping company to suffer expenses or passengers who are in a state which may cause harm to another person or in any other way infringe on the rights of others. The passengers must adhere to Viking Line's rules of order and the instructions given by the captain of the ship in order to maintain safety and order onboard. The rules of conduct are posted at Viking Line's offices, terminals and onboard the ships. Intoxicated passengers or persons disturbing the order can be refused boarding on the outward as well as the return voyage.
The terms of transport together with the terms for package tours, dated 30th of June, 2009 and negotiated by The Association of Finnish Travel Agents and the Consumer Ombudsman, apply to agreements regarding package tours for which Viking Line Abp is the responsible travel organiser. The terms of transport do, however, take precedence over the terms for package tours.
The following conditions shall be applied to the carriage of passengers by ships in the Viking Line's services
1. The carrier is the company to which the carrying vessel belongs, Viking Line Abp. The contract of carriage is in force between the relevant company and the passenger.
2. Rights attaching to the passenger's ticket must not be transferred to another person. Any person who purchases a ticket on another's behalf is deemed to have had authority to do so and to approve of these conditions of carriage on their behalf.
3. The term luggage is understood to mean any object, including a vehicle, carried for the passenger's account, but not where a waybill, consignment note or bill of lading is issued for it. The term handluggage is understood to mean any luggage, including live animals, which the passenger keeps in his cabin, carries with him or otherwise has in his care. The term also covers what is carried in or on a vehicle.
4. The passengers may bring luggage to a reasonable extent. Should luggage, including hand luggage, cause any danger or inconvinience, or should it require special care, the passenger shall draw the carrier's attention to that before the trip commences. The carrier reserves the right to refuse to carry such luggage.
5. The passenger is obliged to observe regulations for order and safety on board the ship during the carriage. A person appointed by the Captain, e.g. a security guard, shall see to it that these regulations are followed. The carrier reserves the right to refuse to transport a passenger who may inflict costs on the carrier or endanger others´ health or restrict the other passenger´s rights in any other way. The carrier may refuse to transport persons who are intoxicated or act in a disorderly manner on both single and return voyage. A passenger who has taken a cabin ticket is responsible for any damage occurring in the cabin during the voyage covered by the ticket.
6. If the passenger is unable to travel, the reservation must be cancelled immediately. Thefare is refundable, if the reservation has been cancelled according to the terms and conditions as given on the following website Cancellation and Refund. In connection with redemption of tickets or repayment, a service fee of 10% or a minimum of EUR 10/SEK 100 is deducted from the total price. This deduction shall not be made if the passenger has paid a cancellation fee, can show a doctor’s certificate, changes for a less expensive meal or cabin category or other arrangement, or changes for another Viking Line voyage without repayment (within 6 months). The service fee and cancellation fee shall not be refunded. There are different conditions for cancellation of special trips. Please check the rules when making the reservation.
7. Any car booked for the trip shall be checked in and ready to be driven on board the ship no later than 30 minutes before scheduled departure, in Tallinn 45 minutes before departure. Vehicles over 2.4 metres high shall be checked in 45 minutes before departure.
A car driver who has booked Pole Position shall be checked in and ready to be driven on board the ship no later than 45 minutes before scheduled departure, and a car with Late check-in shall be checked in on the Helsinki–Tallinn route no later than 20 minutes and on other routes no later than 15 minutes before departure.
If a car is not ready to be driven on board the ship before the given time, it has forfeited its reserved place. Cars on the waiting list are entitled to a place only if there is room in the ship.
8. Should the carrier or any party for whom it is responsible, be guilty of fault or negligence, it is obliged to pay indemnity for any loss incurred through the passenger's death or injury, or loss caused by damage to the passenger’s luggage. The same applies to any loss incurred through delay of the passenger or his luggage.
In case of marine accident the responsibility for passenger injuries and damage to hand luggage and other luggage shall be confirmed in accordance with EU regulation (EC) 392/2009. Compensation for cancelled or delayed departures and delayed arrival are governed by EU regulation (EC) 1177/2010.
9. Any passenger who has suffered personal injury or sustained loss of or damage to hand luggage due to a non-marine accident is reminded that he carries the burden to prove that the loss or damage was due to an incident occurring during the carriage, to show the extent of the damage and to provethat the shipping company caused the loss or damage through fault or negligence. This does not apply to a marine accident.
10. The carrier is not obliged to pay indemnity for money, securities, objects of art or any other article of luggage of rare and precious nature, unless the property was left for special safekeeping.
11. Should the carrier’s liability be duly established, its liability is nevertheless to be limited in accordance with EU regulation (EC) 392/2009 and marine laws. The carrier shall always have the right to appeal to the legal global limitation rules.
12. The passenger shall bear the statutory deductible for a loss or damage up to the following sums:
- a) SDR 150 for each damaged vehicle.
- b) SDR 20 for other damage to luggage.
- c) SDR 20 for damage due to delay.
According to EU Regulation 392/2009, the passenger’s deductible may go up to:
- a) SDR 330 for each damaged vehicle.
- b) SDR 149 20 for other damage to luggage.
13. The term SDR is understood to mean Special Drawing Right as defined by the International Monetary Fund, to be converted into currency at the rate of exchange on the date when security is provided for liability or when payment is effected. The value of SDR appears in daily exchange rate quotations. On 1 July 2015, it was EUR 1.26 and SEK 11.64.
14. Notwithstanding the above, the Carrier disclaims liability for:
- a) personal injury and loss or damage through delay to the passenger during the period before embarkation and after disembarkation.
- b) loss of, or delay or damage to hand luggage, including goods brought by the passenger in or on a vehicle, during the period before it was brought on board and after it was discharged.
15. Limitations of liability and reservations made above are also in force to the benefit of the ship’s master, officers and crew, forwarding firms and agents, stevedores and other from whom the Carrier is responsible. The same applies even if the claim against the Carrier is not based upon the contract of carriage.
16. Proceedings concerning the Carrier’s liability for the carriage of the passenger or luggage can be instituted at the plaintiff’s option, depending on the route, only in Finland, Sweden or Estonia.
- a) at a maritime court in the circuit of the Court of Appeal where the Carrier has his domicile or where he principally carries on business or
- b) at a maritime court in the circuit of the Court of Appeal where the place of departure or destination is situated under the contract of carriage between the Carrier and the passenger.
Besides what is specified above, the provisions of the Maritime Code of the respective country shall be applied to ships under the Finnish, Swedish or Estonian flag.
17. The place of jurisdiction will decide which law is to be applied.
18. The passenger or his assignee must submit a written claim to the Carrier without unreasonable delay after learning of circumstances giving rise to a possible claim for indemnity.
Claims concerning the loss of or damage to luggage:
The passenger shall inform the shipping company in writing
- a) in case of obvious damage to luggage
- i) regarding hand luggage, before or at disembarkation
- ii) regarding all other luggage, before or at its handing over
- b) in case of non-obvious loss of or damage to luggage, within fifteen days from the date of disembarkation or handing over of luggage, or the date on which such handing over should have taken place.
If the passenger fails to comply with these directions, he shall be assumed to have received the luggage undamaged, unless proved otherwise. No written report need to be submitted if the condition of the luggage has been examined or controlled jointly when received.
19. Claims will expire if proceedings against the Carrier are not instituted in accordance with statutory regulations, in respect of:
- a) any claim for indemnity on the grounds of the passenger’s death or person injury or delay by the passenger conveyance, within two years from the date when disembarkation took place or should have taken place, and, if death occurred after disembarkation, within two years after death but no later than three years after disembarkation.
- b) any claim for indemnity on the grounds of loss of, or damage or delay to luggage, including hand luggage, within two years from the date when the luggage was discharged or if the luggage was lost during the trip, from the date when it should have been discharged.
20. In other respects the statutes of the Finnish, Swedish or Estonian Maritime Code shall be applied.
21. These terms of transport together with the terms for package tours, dated 30th of June, 2009 and negotiated by The Association of Finnish Travel Agents and the Consumer Ombudsman, apply to agreements regarding package tours for which Viking Line Abp is the responsible travel organiser. The terms of transport do, however, take precedence over the terms for package tours.
VIKING LINE ABP
VIKING REDERI AB
OÜ VIKING LINE EESTI