Complaint of product

Defective tax-free products can be exchanged on-board all of our ferries. Please contact the store manager.

Refunds for defective products can be taken care of either directly on-board with the responsible Store Manager, or via our product return service at taxfreeq@vikingline.com. Your receipt of purchase must be shown.

Eventual damage claims will be handled directly on-board or addressed by our returns manager no-later-than two months from their purchase.

Defective products can be returned (within Finland with no extra shipping charge) to the following address:

Viking Line
Kundretur
PB 166
AX-22101 Mariehamn, Åland